Contact us today! Call 06 354 0979 or email sales@academyapparel.co.nz

PAYMENT, SHIPPING & RETURNS

PAYMENT OPTIONS

Online orders can be paid for using Visa or Mastercard, Shop pay or Google Pay.

In our retail store we accept payment by Eftpos, Credit Card, WINZ or other charitable trust. Please let us know if you would like a quote and we can supply this for you.

We can offer a traditional layby option by request if you are making a large purchase. The goods will not be released until payment has been received in full. 

 

SHIPPING

Orders for in stock items will be processed by the following working day and placed on the courier within 2 working days.

We offer a flat rate of $9.00 for nationwide delivery or free pick up in store for our local customers. We ship to all of New Zealand including rural addresses.

If an item is unfortunately out of stock, we will be in contact to arrange an alternative or place you on a back order. 

 

PRE-ORDER ITEMS

We have a selection of items available for pre-order. When an order is placed for a pre-order item, we will request the stock from our supplier to fulfill your order. Please allow 5 -10 working days for delivery. Occasionally we may have the item in stock in our retail store so we may be able to fulfill this sooner where possible. 

 

RETURN POLICY

Academy Apparel is committed to providing quality products to our customers.

We are happy to exchange your items within 60 days of purchase, providing you have a valid receipt or email order confirmation. The items must be in original condition with all labels and swing tags still attached.

If a suitable exchange is not available then we can offer a credit note or refund. Please note we are unable to provide refunds if payment was made by WINZ or other charitable trust.

If the item/s is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. 

 Items purchased and paid for instore will need to be returned to the store in person.

Online orders can be returned to the following Address. Please include your details, order number and reason for return/exchange. Return postage will be at your own cost and we do not refund for postage paid on the order. 

Academy Apparel
82 Broadway Avenue
Palmerston North
New Zealand

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