PAYMENT, SHIPPING & RETURNS

PAYMENT OPTIONS

Online orders can be paid for using Visa, Mastercard, Shop Pay, or Google Pay.

In our retail store, we accept payment by EFTPOS, Credit Card, WINZ or other charitable trusts. Please let us know if you would like a quote, and we can supply this for you.

We can offer a traditional layby option by request if you are making a large purchase. The goods will not be released until payment has been received in full. 

SHIPPING

Orders for in-stock items will be processed by the following working day and placed with the courier within 2 working days.

We offer a Non-Rural rate of $10.00 for nationwide delivery or free pickup in-store for our local customers.

If an item is unfortunately out of stock, we will be in contact to arrange an alternative or place you on a back order. 

PRE-ORDER ITEMS

We have a selection of items available for pre-order. When an order is placed for a pre-order item, we will request the stock from our supplier to fulfil your order. Please allow 5 -10 working days for delivery. Occasionally, we may have the item in stock in our retail store, so we may be able to fulfil this sooner, where possible. 

RETURN POLICY

Academy Apparel is committed to providing quality products to our customers.

We are happy to exchange your items within 60 days of purchase, provided you have a valid receipt or email order confirmation. The items must be in original condition with all labels and swing tags still attached.

If a suitable exchange is not available, then we can offer a credit note or refund. Please note we are unable to provide refunds if payment was made by WINZ or another charitable trust.

If the item/s is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. 

 Items purchased and paid for in-store will need to be returned to the store in person.

Online orders can be returned to the following Address. Please include your details, order number and reason for return/exchange. Return postage will be at your own cost, and we do not refund for postage paid on the order. 

Academy Apparel
82 Broadway Avenue
Palmerston North
New Zealand